In this day and age, customers are more likely than ever to leave reviews about their experience with your business. However, some of these reviews may not be entirely accurate or even appropriate for the public eye. If you’re wondering how to delete google review (google rezension löschen)from your business page, we’ve got you covered. Read on to learn the steps to take when removing a Google review from your business.
Understanding Google Reviews
Before diving into how to delete a Google review, it’s important to understand what they are and why they are important. Google Reviews are customer ratings and comments left by customers who have had an experience with your business—be it good or bad. They are visible on both search engine results as well as directly on your website or app (if applicable). This means that potential customers can get an idea of what kind of experience they might have with your business before they decide if they want to engage with you or not. Thus, it is important that any reviews left about your business be appropriate and accurate in order for potential customers to make informed decisions based off that information.
How To Delete A Google Review
Step 1: Login To Your Google My Business Account – The first step in removing a Google review is logging into your account on the official website for “Google My Business” (GMB). GMB is where you manage all aspects of how your company appears on different platforms such as Maps and Search Engine Results Pages (SERPs). Here, you can also manage customer reviews such as flagging inappropriate ones for removal.
Step 2: Find The Review You Want To Delete – Once logged in, you will need to find the review that you would like deleted. This can usually be done by searching the name of the individual who wrote it or looking through all of the reviews posted under your business name.
Step 3: Flag The Review For Removal – After finding the appropriate review, click the three-dot menu in its upper right corner and select “Flag as inappropriate” from the dropdown list that appears. You will then be asked if you want to report this content because it violates Google’s policies; select “Yes” here and submit it for removal consideration by clicking “Submit Request” at the bottom of this page.
Step 4: Wait For A Response – After submitting a request for removal, it may take up to 48 hours for someone at GMB to respond with either approval or denial of deletion; however, most responses come within 24 hours so don’t worry if you don’t hear back right away!
Step 5 : Reach Out To The Customer Who Wrote The Review – If after 48 hours there has been no response from GMB regarding deletion approval/denial, then we recommend reaching out directly to the customer who wrote the review via email/phone call/etc.. Explain why their review needs to be removed (ie – inaccurate information/inappropriate language) and ask them politely if they would consider deleting it themselves – many times people are more than willing! Be sure not so offer any sort of incentive (such as free products/gift cards etc) in exchange for deletion though – this could violate FTC regulations!
Step 6 : Monitor Your GMB Account – Finally , once everything has been taken care off , monitor your GMB account periodically just in case new inappropriate reviews pop up . It is best practice not only remove them quickly but also reach out personally if necessary. This way your customers will feel like their feedback is valued & appreciated even if something doesn’t quite fit within guidelines .
Conclusion: Removing a negative or inappropriate Google review can seem like a daunting task but with these steps outlined above , hopefully now it doesn’t seem quite so overwhelming ! With some patience & perseverance, anyone can successfully navigate through the process & make sure their online presence remains positive & professional ! Remember , reputation management is key when running any successful online business & should always remain top priority !
